COVID-19 update

In line with the latest restrictions, we’re excited to announce that our centre is reopening from Wednesday 28 July 2021.

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We offer memberships that suit all lifestyles, ages and health requirements. Our friendly and qualified staff members are always on hand to support you.

Reactivate your membership 

If you’re already a member at our centre, you currently have the option to pay as you go or if you’re eager to return to a more regular routine, you can now reactivate your membership. To do so, please follow the steps below.  

  1. To reactivate your membership, please click on your primary centre below and fill in the reactivation form. Make sure you include your customer ID number, which has been sent to you via email.
    Reactivate your membership
  2. After you have submitted your reactivation form, you will receive an SMS within 48 hours to notify you that your membership has been successfully reactivated. Please be patient – our team is working as quickly as possible to reactivate your membership!   
  3. Once you have received the SMS, you’ll still need to book your sessions and select the membership option to ensure you are not charged for the session. Bookings can be made 48 hours in advance via our website.  

If you have questions about your membership please visit our contact us page.

  • How to Join

    The best way to join is by calling into the centre or by filling out an enquiry form on our membership pages below:

    We'll work with you to meet your health and fitness needs, ask you about personal goals and help you create a fitness program that keeps you motivated. 

  • Paying Membership Fees

    Pay fortnightly, by direct debit

    Memberships are paid fortnightly by direct debit. You can pay from any of your accounts that allow direct debit, including a credit card account.

    Debits are made every second Thursday (or the following business day if it's a public holiday). It may take a few days for the debit to show on your account.

    Pay 6/ 12-monthly, by arrangement

    You can choose to pay your membership fees upfront in 6/ 12-month blocks.

    Arranging payment

    To arrange a fortnightly direct debit or a 6-month payment, contact customer service at the centre.

    If you have any questions about payment, please contact us.

    Your obligations with direct debit

    You must ensure that you:

    • have enough money in your account on the direct debit date, and up to 5 days after
    • make any changes to your direct debit details at least 48 hours before a payment is due
    • request in writing if you want us to stop your direct debits, and give us 14 days' written notice if you want to cancel your membership

    Payment failures

    If your direct debit fails we will:

    • notify you by SMS, email or post - so make sure you keep your contact details up to date
    • charge a $10 administration fee
    • ask you to pay the outstanding amount at your next visit to the centre, or add it to your next direct debt.

    We will continue to debit your account for any amounts outstanding, after making reasonable efforts to contact you.

    Changes to fees and other membership conditions

    We will give you at least 28 days' written notice of any changes to membership fees.

    We reserve the right to change other membership conditions, including opening hours, services and facilities.

  • Suspending or Cancelling Memberships

    Suspending your membership

    You can suspend your membership for a minimum of two weeks, and up to 26 weeks. To do this you must:

    • fill out an amendment form at the centre
    • lodge the form at least 3 business days before the start of your suspension.

    You will pay $5 per week while your membership is suspending, except for the first four weeks in any calendar year.

    Medical suspensions

    To suspend your membership on medical grounds, you must provide a valid medical certificate covering the relevant dates. We cannot backdate a medical suspension beyond 1 month.

    You will not pay any fees during a medical suspension.

    Cancelling your membership

    You must give us 14 days' notice when filling out a cancellation form in centre. You must pay all outstanding fees before you can cancel. Credits on your account are not refundable.

    We recommend you contact your bank to confirm the cancellation of direct debit membership payments.