Updated: 25.01.2021

Contact tracing: migration to Service Victoria app

Our centre has recently migrated to using the Service Victoria app to facilitate our contract tracing process.

Everyone who attends our facility is required to complete Victorian Government contact tracing requirements. Specifically, we must record your name, contact number and time of attendance. To ensure your information is stored and managed correctly, we're using the Victorian Government contact tracing system.

All users of the facility who do not have a membership or current booking will be required to check in as follows:

How to check-in

  1. Download and open the Service Victoria app

    a. Apple Devices
    b. Android Devices

  2. Scan the QR code (displayed at the entrance of the area) and follow the prompts on your phone to check-in before you enter.
  3. Show the 'Checked-in' screen with green tick to staff as you enter our facility.

Please ensure you complete each step when entering the facility. Those unable to access a device for contact tracing will need to complete a manual log-in with a member of staff at reception.

We appreciate your cooperation with contact tracing to keep our community safe.

More information on the contact tracing system can be found on the Victorian Government website.


Updated: 09.12.2020

Reactivate your membership 

If you’re already a member at our centre, you currently have the option to pay as you go or if you’re eager to return to a more regular routine, you can now reactivate your membership. To do so, please follow the steps below.  
  1. To reactivate your membership, please click on your primary centre below and fill in the reactivation form. Make sure you include your customer ID number, which has been sent to you via email.
    Reactivate your membership  
  2. After you have submitted your reactivation form, you will receive an SMS within 48 hours to notify you that your membership has been successfully reactivated. Please be patient – our team is working as quickly as possible to reactivate your membership!   
  3. Once you have received the SMS, you’ll still need to book your sessions and select the membership option to ensure you are not charged for the session. Bookings can be made 48 hours in advance via our website.  

If you have questions about your membership please visit our contact us page.


Updated: 26.10.2020

We are reopening!

Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available. Read the full statement from Victorian Premier Daniel Andrews

Additionally, We’re thrilled to announce that we will be reopening our centre on Wednesday 28th October.

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services. 

While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available. Both will be available for booking on our lap swimming page.

Below are our operating hours*:

  • Morning sessions: 6am to 10am (weekdays)
  • Afternoon sessions: 4pm to 7pm (weekdays)

*Operating hours may extend as restrictions change and additional services are re-introduced.

At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our centre on 56625911.

    At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

  • Temperature scanning on entry

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

  • Conditions of entry
    • It is a condition of entry that all customers will abide by the hygiene and physical distancing measures that are in place.
    • All staff and customers will be temperature checked upon entry to the centre. Further conditions of entry and hygiene policies are outlined in detail in the menu below.
    • Anyone visiting our facility will be required to wear a face covering at all times except where your circumstance is included as one of the Victorian Government approved exemptions.  If you are attending the facility to swim or perform other strenuous activity you are required to wear your mask to and from the centre and may remove it during exercising.